Experience-Based Videoconferencing & Telepresence
A videoconferencing infrastructure run as a service is doomed to mediocre performance in an outmoded paradigm. But one which stages videoconferencing EXPERIENCES truly understands what is possible.
Adding concepts from the groundbreaking book, The Experience Economy, to technology for human communications creates an innovative revolution for the Industry.
Why "Experience-Based" Telepresence?
Simply put: Since about 2004 the technology improvements in the visual communications space has skyrocketed, but our understanding of it has yet to catch up.
High definition video, high quality & spatial audio, better eye contact, immersive experiences. As an industry, these technology advances improved the experience of videoconferencing to the point where the technology is largely transparent. So much so that we speak about “the experience” of videoconferencing or telepresence.
We use the word “experience” because it is apt. But what makes an experience? How does one manage a videoconferencing experience? How do you design videoconferencing experiences which bring greater value to the participants. Understanding Experience Based Telepresence system and content design is the key.
FROM THE BLOG
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What Do You Expect Pt. 3: Customer Sacrifice
I asked some colleagues of mine, who work in distance education at the university level, what were the top two or three things on the
Posted on February 15, 2012 -
What do you expect … – Part 2, Experience Realms
In my previous entry on “What do you expect of your videoconferencing investment?” my concluding exhortation is that
Posted on July 11, 2011
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CLIENTS THAT LOVE US
- ~ Very effective
"Theo Economides set up my entire communications network, established processes for its use and trained me and my staff to use it. I have been up and running for about a year now and it is very effective. I highly recommend Theo. Katherine Puffer, Managing Director, VH"
- ~ He listened and facilitated
"I asked Theo to help me with a sales presentation by creating a few PowerPoint slides. I needed my audience to be able to visualize my solution to their Request for Proposal. I got more than I bargained for! Theo met with me and my staff so that he could understand our solution. But the questions he asked and the way in which he listened and facilitated our discussion actually helped us to understand our own solution in a way we had not considered before. Jerry Freund, President & Owner, Mid American Printing,"
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